Created By: Andre_601# 0601
Supporto is a simple Ticket-bot, with a small twist.
The bot throws the system of writing a command to open a new ticket out of the window and replaces it with a channel-based ticket-creation.
People just have to type a message in a defined channel to create a ticket.
The creator, people with the permission
manage server or a set staff-role (optional) can close the ticket, by simply clicking on the reaction of the first message and confirming the close.
Every participants in the ticket will receive a transcript of the chat in a DM (This can be disabled).
manage server permission or a registered staff-role assigned Can NOT create a ticket like normal.
This was made to let people have a way, to make a message in their ticket-channel (e.g. for information).
If you still want to create a ticket, add a
!create to the message.
The default prefix for commands is
To know, what prefix is used in a guild, simply mention the bot.
<arguments> are required and
[arguments] are optional.
General commands to get info about the bot.
||Shows all commands.|
||Gives information about a specific command.|
||Get some info about the bot.|
||Sends links to invite the bot, for the Discord or the GitHub-repository.|
||Shows statistics of the bot like the total amount of created tickets.|
This commands are for either getting some guild-info, or for changing stuff.
||Gives some info about the Guild/Discord.|
||Lists all roles on the Discord. This requires
This commands can only be run inside a ticket.
Only exception is the
All commands require you to have
manage server permission!
||Adds a member to the ticket.|
||Adds a role to the ticket.|
||Removes a member from the ticket.|
||Removes a role from the ticket.|
||Shows settings of the bot.|
||Sets a category, where tickets will be created.|
||Resets the set category.|
||Sets a text channel as a ticket channel.|
||Removes the set channel.|
||Enables sending a transcript to all participants in DM.|
||Disables sending of transcripts in DM.|
||Sets a channel, where ticket-actions are logged.|
||Resets the set channel.|
||Sets a role as a Staff-role which allows closing tickets.|
||Resets the set role.|
For what is the staff-role?
The staff-role allows you to let people be able to close tickets of others without giving them potential harmful permissions.
What ticket-actions are logged?
Right now does the bot log the following actions:
- Creating a ticket
- Closing a ticket
- Adding a member to a ticket
- Removing a member from a ticket
- Adding a role to a ticket
- Removing a role from a ticket
Messages from the ticket itself aren't logged and never will be. Only time it is logged is during the ticket-closing when a transcript is send through DM.