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Tickets

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An easy to use and highly configurable modmail Discord Ticket bot implementing a sophisticated ticket system with various ticket tools

About

Tickets Bot is a fully customisable Discord ticket system. Support via Discord allows you to improve your quality of service and response times. Tickets provides various Ticket Tools as a part of its functionality, such as ticket panels (reaction to open a ticket), ticket logs, canned responses and a web UI for easier management, featuring live web chat.

Web UI

Click here to visit the web panel. The web panel can be used to modify settings, manage blacklisted users, view tickets and respond to them through webchat.

Setup

After adding Tickets to your server, run the command t!setup.

You will then be prompted to enter:

  • Custom prefix
  • Welcome message
  • Ticket limit
  • Channel category
  • Logs channel

After this initial setup, the bot is ready to go, however, you may wish to add some admins and support representatives, using t!addadmin and t!addsupport, as well as creating a reaction panel on the Web UI (quick link: t!panel)

There is a full setup guide available on our Website.

Commands

Command Description Example Permission Level
t!about Tells you information about the bot t!about Everyone
t!addadmin Grants a user or role admin privileges t!addadmin @User Administrator
t!add Adds a user to a ticket t!add #ticket @User Everyone
t!addsupport Adds a user or role as a support representative t!addsupport @User Administrator
t!blacklist Toggles whether users are allowed to interact with the bot t!blacklist @User Support
t!c Sends a predefined canned response t!c myresponse Support
t!close Closes the current ticket t!close Everyone
t!help Shows you a list of commands t!help Everyone
t!mcr Command for managing canned responses t!mcr [list/view/add/delete] Support
t!open Opens a new ticket t!open Everyone
t!panel Creates a panel to enable users to open a ticket with 1 click t!panel Administrator
t!removeadmin Revokes a user's or role's admin privileges t!removeadmin @User Administrator
t!remove Removes a user from a ticket t!remove Everyone
t!removesupport Revokes a user's or role's support representative privileges t!removesupport @User Administrator
t!setup Allows you to easily configure the bot t!setup Administrator
t!cancel Cancels the setup process t!cancel Administrator
t!viewstaff Lists the staff members and roles t!viewstaff Everyone

Panels

One of the key features of our Ticket system are reaction panels. Users can react to a panel that instantly opens a ticket for the user, without them needing to run a command.

Example:

panel example

Premium

You can purchase premium for all servers you own for $2/mo at our Patreon.

Alternatively, you can vote at the DBL voting page to get premium free for 24 hours

Support

We're happy to answer any questions you may have. Click here to visit our Discord server