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SupportMail
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The best free ModMail-Bot. English, German and French! Modmail & Reports.
SupportMail
Support that happens in DMs instead of your server. Members message the bot, your team answers from a private forum post - no ticket channels piling up, no clutter.
Not your average ticket bot
The difference is where the conversation lives.
Classic ticket bot
- A member clicks a button and gets a new channel in your server
- Member and staff talk in that same channel
- Every open ticket adds to your channel list
SupportMail
- A member writes to the bot in their DMs
- Your team reads and replies from a forum post
- Nothing new shows up in your server
What you get
All of it configured in the dashboard - no command syntax to memorize.
Ticket categories
Up to 10, each with its own emoji, pings and a form of up to five questions. They stay in sync with your forum tags.
Panel builder
Build the message members click from real Discord components, and decide which mentions it is allowed to ping.
Your wording
Set what members see when a ticket opens and when it closes - globally, or per category.
Tags
Save the answers you send all the time and drop them into a ticket in seconds.
Ticket feedback
Ask for feedback on close: your own thank-you message and up to five questions, posted where you want them.
Anonymity
Staff can answer without their name attached, and members can open a ticket anonymously.
Act on the spot
Reports arrive in the channel you pick, with a ping. Moderators act right there, and reports can resolve themselves.
Who's in scope
Mark users and roles that cannot be reported, keep reporting to certain channels, and blacklist people from tickets, reports or tags.
Report limits
Caps per reported user, per reporter and per server, so nobody can flood the queue.
Report DMs
Choose what the reporter and the reported user are told on creation, on resolution and after an action.
Ready to get started?
Add SupportMail, point it at a forum channel, and your members can start writing. That's the whole setup.
Ratings & Reviews
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