SendHelp

A comprehensive Discord bot for managing support tickets with advanced features including panels, departments, statuses, working hours, and a web dashboard.

🎯 Core Ticket System Panel-based tickets - Multiple ticket panels per server Department management - Organize tickets by departments with specific roles Status tracking - Custom statuses with automated workflows Ticket states - Automatic tracking of ticket lifecycle (Open, Closed, Deleted) Working hours - Department-specific operating hours Ticket limits - Global and per-department ticket limits Automatic transcripts - Generated and uploaded to cloud storage

🛡️ Advanced Rate Limiting Discord API compliance - Respects all Discord rate limits Multiple limiters - Specialized limiters for different operations Automatic retry - Exponential backoff for rate limit errors Real-time monitoring - Queue status and health tracking Administrative tools - Rate limit monitoring commands

🔔 Smart Reminders Custom scheduling - Flexible reminder system Status-based - Reminders tied to ticket statuses Role notifications - Ping specific roles or users