Ami Mail
17
Free Mod Mail & ticketing bot with a full web dashboard — anonymous staff chats, custom ticket panels, transcripts, and more.
Ami Mail
Mod-mail and support tickets for Discord, with a web dashboard that keeps every conversation.
No Administrator neededSlash commandsWeb dashboardTicket categoriesResponse-time telemetry
How it works
Members send Ami a direct message. Your staff see it in a channel of its own, answer from there, and close it when it is done. Every ticket is kept on the dashboard at ami-bot.com, where you can read it back, see who handled what, and watch how quickly people are being answered.
1
Invite herShe works with the permissions in the invite and never asks for Administrator.2
Run /setup oncePick mod-mail style or ticket style, and where her channels should live.3
DM herFrom any account in the server. A ticket opens for your staff, who answer with /reply.Two ways to run it
Mod-mail style is the classic: a member writes to the bot, one thread per person, staff reply from the channel.
Ticket style adds categories you define, so "Report a member" and "Partnership" land in front of the right people, with a dashboard page to edit them.
Made for a staff team
Five permission levels mapped to your own roles, so helpers can answer, moderators can edit and delete, and only administrators can block.
Snippets for the answers you give ten times a day, reminders when a ticket goes quiet, and a punishment hierarchy check so nobody acts on a role above their own.
Privacy on your terms
Choose whether staff replies show as anonymous, as a role, or with the full name. Optional profanity filter with strict or censored modes. Tickets can close on their own when a member leaves or is blocked.
Everything Ami Mail keeps about you can be removed from your own profile on the dashboard. The privacy policy says what is kept and why.
The dashboard
Log in with Discord and see every ticket, the staff log, and telemetry for your server: open tickets over time, how fast the first reply comes, who is doing the work.
Maintenance mode and command visibility are switches on the same page.
Commands
Slash commands only. Each one is gated on a permission level from 0 to 5 that your server maps to its own roles with /permission; native Manage Server and Administrator clear the top levels on their own. Every level includes everything below it.
| Command | What it does | Level |
|---|---|---|
/help | How to reach the staff of this server | 0 · Participant |
/commands | The commands you can run here, by level | 0 · Participant |
/permissions | The permission ladder and which roles hold each level | 0 · Participant |
/unlink | Unlink your DM from its current ticket (in DMs) | 0 · Participant |
/ping | Is she awake | 0 · Participant |
/reply | Answer the ticket from its channel | 1 · Support |
/close | Close the ticket, with an optional reason | 1 · Support |
/logs | A member's past tickets | 1 · Support |
/snippet | Add, use, edit, list and delete saved replies | 1 · Support |
/settings | A link to this server's settings on the dashboard | 1 · Support |
/edit and /delete | Change or remove a reply, your last one by default | 2 · Moderator |
/block and /unblock | Stop a member opening tickets, or let them again | 3 · Administrator |
/ticket | Open a ticket with a member from the staff side | 3 · Administrator |
/setup | Configure the server, or change its style later | 4 · Owner |
/maintenance | Pause tickets with a message while you work on things | 4 · Owner |
/permission | Map a role to a permission level | 5 · System Admin |
/undosetup | Take Ami Mail's setup out of the server again | 5 · System Admin |
Find her
The dashboard is where tickets, logs and telemetry live. The support server is where to ask when something is unclear.
The numbers on the card at the top are read from the running bot and refresh every few minutes.
Servers using this bot
समीक्षा और रेटिंग
5
1 समीक्षा
समीक्षा केवल पंजीकृत उपयोगकर्ताओं द्वारा ही छोड़ी जा सकती है। सभी समीक्षाएँ Top.gg मॉडरेटर द्वारा संचालित की जाती हैं। कृपया पोस्ट करने से पहले हमारे दिशानिर्देशों की जांच करना सुनिश्चित करें।
5 स्टार्स
1
4 स्टार्स
0
3 स्टार्स
0
2 स्टार्स
0
1 स्टार
0
