Tickets

Tickets — the support workspace for Discord

Tickets turns your server's support into a real workflow — not just a button that opens a channel. Threads or a full dashboard, a bot that does the busywork, and analytics that tell you how you're actually doing.

➕ Add to Discord · 🖥️ Open the dashboard · 📊 Status

Why server owners pick Tickets

• Set up in minutes — /quicksetup gets you a working panel fast; tune the rest whenever you want.
• Threads that scale — no 500-channel walls. Claiming, add/remove members, transcripts — all built in.
• A real dashboard at app.tickets.tools — manage tickets, panels, teams and settings from the web.

What's inside

Here's the corrected, honest list — cleanly split, retention fixed, unreleased ones held:

Free — every server

• 🎟️ Ticket panels — members open a ticket from a button or /create-ticket
• 🧵 Threaded tickets — claim, add/remove members, close button + !close
• 📝 Transcripts of closed tickets (kept for a retention window)
• 👥 Staff teams — assign support roles/members per panel
• 🔒 Panel role access control + blacklist

Premium — $2.99/mo per server

• 🗂️ Multi-panels — group several panels in one message
• 📈 Insights — trends, resolution & first-response times, per-staff throughput, demand by panel
• 👁️ Live ticket view from the dashboard
• 🛡️ Ticket age gates + ❓ opening-reason capture
• ⏳ Inactivity auto-close — grace-period warning, never closes silently
• 🖱️ Right-click "Create ticket / Open ticket" actions
• 🚦 Priority levels · 🎨 Custom branding (embed colours + footer)
• 🧑‍💼 Team-scoped dashboard access · ♾️ Lifetime transcript retention

Free vs Premium

Free is a genuinely useful tier. Premium unlocks the full workspace — $2.99/mo, per server (analytics, automation, branding, FAQ, team access and more). Subscribe right inside Discord.

Get started

/quicksetup in your server, or head to app.tickets.tools. Something goes wrong? Use the in-app Report a bug