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Ticket Tool
14.3K
Discord ticket support done properly: panels, flows, transcripts, analytics, and a full web dashboard. Free forever.
Discord support, done properly
Run support like a team, not a group chat
Members open a ticket from a panel or a slash command. Your staff work it in a private channel or from the web dashboard. Every conversation is logged, searchable and measurable.
Free forever for the basics. No card, no trial clock. Ticket Tool lives at ticket-tool.app.
Getting started
Live in about two minutes
One command does the whole thing. Everything after it is optional, and the defaults are the ones we would pick for you anyway.
01
Invite the bot.
02
Run /setup and pick a template: general support, community, or store.
03
Preview what it will create, apply it, and your panel is live.
Visual flow builder
Design support flows, not spaghetti
Drag nodes onto a canvas and route each ticket to the right team.
- Branch on form answers, roles or category
- Auto assign staff, set SLA timers, send replies
- Run applications with review and role on approval
- Over 30 node types, from messages to AI and webhooks
Web dashboard
A second front end for your staff
Read and reply to tickets from the browser, in real time, without jumping back into Discord.
- A proper inbox instead of forty channels in a sidebar
- Replies land in Discord as if typed there
- Panels, categories and permissions, all editable live
AI assist
Answer the easy half before a human sees it
Grounded in your knowledge base and the answers your team already approved.
- One click reply drafts in the ticket
- Topic and sentiment routing to the right person
- Conversation summaries so nobody reads scrollback
- AI nodes inside flows for first line answers
Transcripts & analytics
Know what was said, and how it went
Every ticket saved clean and searchable, with the numbers underneath it.
- Search past tickets by member name or number
- Download as HTML, share under access controls
- Live volume, reply times and staff activity
- Satisfaction surveys free, CSAT reporting on Pro
Free tier
No basics behind a paywall
The free plan runs a real support desk, not a demo.
- Ticket panels and slash commands
- Categories with their own forms
- Visual flow builder
- Private staff channels per ticket
- Searchable transcripts
- Claim, close, reopen, move, rename
- Priority levels and role permissions
- Web dashboard access
- Analytics on volume and reply times
- Canned replies
Premium
What paying unlocks
- Unlimited panels, categories and flows
- AI drafts, routing and summaries
- AI nodes inside flows
- SLA breach and CSAT reporting
- Public knowledge base portal
- Custom knowledge base domain
- Full REST API and webhooks
- SMS notifications and integrations
- Longer transcript retention
- Remove platform branding
And a lot more
Everything a support team needs, in one bot
Deflection
Knowledge base
Articles suggested inside the ticket, so common questions answer themselves.
Automation
Rules and schedules
Nudging, chasing and closing handled without anyone remembering to.
Privacy
Private and anonymous
Staff-only tickets, access controlled transcripts, and anonymous staff replies on Pro.
Integrations
API and webhooks
Wire tickets into whatever you already run outside Discord.
Applications
Staff and whitelist forms
Multi page forms with review and a role granted on approval.
Notifications
Nothing missed
Web push and email when a ticket needs you, plus SMS on Pro.
Localization
Speaks the language of your community
Starter packs for ten languages, and every button and message is editable, so you can run the bot in a language we have never shipped.
EnglishEspañolFrançaisDeutschPortuguês (BR)Русский日本語한국어简体中文繁體中文any other language
Pricing
Free where it matters, paid where it scales
Free$0
5 categories, 3 panels, 5 active flows, 30 days of transcripts. No card, ever.
Community$5 / mo
Unlimited panels, categories and flows, public knowledge base, no panel branding, a year of transcripts.
Pro$12 / mo
AI assist, advanced analytics, custom KB domain, REST API and SMS, and transcripts kept for good. Try it free for 30 days.
FAQ
The questions people actually ask
Is it really free?
Yes. Panels, categories, flows, transcripts, the dashboard and analytics are on the free plan with no trial clock and no card. Paid plans lift the limits and add AI, advanced analytics, custom domains and the API.
How long does setup take?
About two minutes. Run /setup and pick a template: general support, community, or store. Build a five branch intake flow later, or never.
Do my members need an account?
No. Members never leave Discord. The dashboard is for your staff, and it is optional for them too.
Can I switch from another ticket bot?
Yes. /setup spots the ticket bot you used before, keeps its ticket categories and numbering, and can copy its panel. You can also import settings from another server you run, and the support server will help you move.
Where is my data kept?
Transcripts and ticket data are stored on our infrastructure. They are kept for 30 days on Free, a year on Community and for as long as you like on Pro, and deleted in full on request.
Ready when you are
Two minutes to set up. Free forever if you never need more.
Vote for Ticket Tool. Voting is free, takes two clicks, and is the single biggest thing that helps other servers find the bot. You can vote every 12 hours.
Servers using this bot
Ratings & Reviews
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