Organize your Discord support with customizable ticket panels, staff controls, multiple categories, and ticket transcripts.
Cryptic Hub Ticket Bot
Meet Cryptic Hub Ticket Bot — a powerful yet easy-to-use ticket management system designed to keep your Discord community's support organized.
Whether you're managing a small community or a large server, Cryptic Hub gives your members an easy way to contact your support team while providing staff with the tools they need to manage requests efficiently.
Features
🎫 Customizable Ticket Panels Create and publish ticket panels through an interactive setup dashboard. Give your members a simple way to contact your support team.
📂 Multiple Ticket Categories Organize support requests into different categories, each with its own designated support roles and settings.
🛡️ Staff Management Allow support staff to claim tickets, manage requests, and close conversations when an issue is resolved.
🔐 Configurable Ticket Permissions Choose whether ticket openers are allowed to close their own tickets or whether closing should be restricted to support staff.
📜 HTML Transcripts Automatically generate readable HTML transcripts when tickets close. The ticket closure summary and transcript are privately delivered to the original ticket opener through DMs.
⭐ Customer Feedback System Collect customer feedback with a 1–5 star rating and an optional written comment. Feedback is sent to a channel selected by the server owner and includes the staff member who claimed the ticket.
📋 Detailed Ticket Logs Receive organized ticket closure logs containing ticket details, closure reasons, and customer information. Staff can use the View Transcript button to download the HTML transcript directly from the logs channel.
🔒 Private Ticket Channels Keep support conversations private by giving access only to the ticket creator and authorized support staff.
⚙️ Easy Configuration Manage your ticket system directly through /setup using interactive menus, without manually configuring every ticket channel.
Why Cryptic Hub?
Cryptic Hub is designed to make Discord support easier to organize, manage, and maintain. Give your members a better support experience while helping your staff team stay organized.
Cryptic Hub — Your community's support, organized.
