AI Ticket Bot
4.84K
It’s not just an AI, it’s your AI. Smarter tickets, smoother support, and full control — all powered by advanced automations and AI.
It's not just an AI, it's your AI.
Unlimited tickets.
An AI that knows your server.
A complete Discord ticket bot with an AI your staff teaches. It answers members first, hands the rest to a person, and works inside the ticket bot you already run.
Free plan included. No card, ever.
- 4,400+ Discord servers
- Nearly 200K tickets handled
- About half solved by the AI
Teach it once. It answers forever.
Every server gets its own brain. A staff member types a fact, and the next member who asks gets that fact back, in a real ticket, without anyone being pinged.
Monday, in the staff room
R
Riley
14:02
/ai train refunds on the supporter role are
open for 14 days from purchase
AI Ticket Bot
APP
14:02
Saved to this server's brain.
Thursday, in a ticket
K
Kayla
21:04
i bought the supporter role 3 days ago, can i still get a refund?
AI Ticket Bot
APP
21:04
Yes. Refunds on the supporter role are open for 14 days from purchase, so
3 days is well inside the window. A refund is a decision for staff, so I
have passed this on with your purchase date attached.
Closed by Riley six minutes later. Transcript saved, channel removed.
Nothing there is a stock answer. The refund window came from one line a staff member typed, and the handoff happened because a refund is a decision for staff. The AI sets the priority by what waiting would cost, from Low for a suggestion to Urgent for a raid or a scam in progress. It is not allowed to escalate on the first sign of frustration, or before it has actually looked for an answer.
A ticket bot first. Then the AI.
Turn the AI off and you still have a full ticket system. Turn it on and it answers from what you taught it.
Everything a ticket bot should do
No cap on how many tickets your server takes, on any plan.
Panels you design
Categories
Forms
Claim and transfer
Quick replies
14 staff permissions
4 priority levels
Working hours
Smart inactivity
Transcripts
Log channels
37 languages
An AI that is yours, not a shared FAQ
One brain per server, so nothing bleeds between communities.
Type a fact
Paste a link, it crawls the site
Attach 10 files a message
PDF, Word, CSV, images
Learns from your real tickets
Searches your channels
Web search when it needs it
Pick the model
A dashboard that does the work
Design a panel on a live canvas, reply to tickets from the browser, move or close them, export them, and see who changed what in the audit log. For the server owner and anyone with Manage Server.
One AI, everywhere your members ask.
What your staff teach it once is used in every place it answers.
In your tickets
It answers first, from what you taught it, and brings in the staff role you chose when a person is needed.
Every planIn AI FAQ channels
Pick channels where it answers in the open, on a mention or on every message, so fewer tickets get opened at all.
Free 1, Premium 3, Pro 5On your website
A chat widget for your own site. The same AI answers visitors and can hand them to your staff in a private Discord thread.
Premium and upInside the ticket bot you already run
/ticket connect puts our AI in the tickets Ticket Tool or Tickets Bot already opens for you. No migration, up to 10 bots.
Every planLive in three steps.
Most servers are taking tickets a couple of minutes after the invite.
1
Add the bot
One click from this page. Nothing to configure yet.
2
Run /setup
One command builds the panel, the categories, the staff role, the private ticket area and the permissions.
3
Publish the panel
Members can open tickets, and your 14 days of Premium start on that publish.
That trial, in full
No payment method at any point, so there is nothing to cancel and it cannot turn into a charge.
It ends by itself after 14 days and the server drops back to the free plan.
Nothing is deleted when it ends. Panels, transcripts and everything you taught the AI stay exactly where they are.
One per server, permanently. Removing and re-adding the bot does not earn a second one.
Start free. Pay when the AI is doing real work.
Everything except AI tokens is built to feel unlimited. Card or crypto, in EUR, cancel any time.
Free
For a server getting started.
€0
No card, no expiry.
Unlimited tickets, AI included
1 panel, 5 categories, fully customizable
50K AI tokens a day
1 AI FAQ channel
A small "Powered by" footer on tickets
Add to your server
One command to set up.
Premium
Most servers
For a community with real support traffic.
€9.99 /mo
or €95.90 billed yearly
5 panels, 10 categories each
250K AI tokens a day, 5x Free
Your brand on the bot, no footer
Ticket forms, working hours, 3 AI FAQ channels
Get Premium
Cancel anytime. 14-day refund.
Pro
For large servers, on the AI you choose.
€29.99 /mo
or €287.90 billed yearly
Connect your own AI: GPT, Claude, Gemini and more
15 panels, 15 categories each
1M AI tokens a day, 4x Premium
25 staff roles, 200 quick responses
Get Pro
Cancel anytime. 14-day refund.
Enterprise
Custom limits, a per-deal price, and a person to talk to. For networks running support at a scale the plans above do not cover.
A token is what a conversation actually spends, not a message count: Premium's allowance covers roughly 230 average tickets a month on the default model. Hit the cap and the AI stops cleanly while tickets keep working by hand. There are no overage charges.
Vote here. Win something every time.
A vote takes about ten seconds and earns your server a spin. There is no losing outcome, and servers that already pay can spin too.
If your server has no paid plan
You win free Premium hours, 4.5 on average.
3 hours70%
6 hours22%
12 hours7%
24 hours1%
If it already has one
You win extra AI tokens instead, 22,750 on average.
10,000 tokens55%
25,000 tokens27%
50,000 tokens15%
100,000 tokens3%
The DM after a win
AI Ticket Bot
APP
Keep Premium
These are the standard odds, published before you spin. Seasonal events make them better, and aiticketbot.com/vote always shows the table in force.
One spin per 12 hours, spun from the Billing page of your dashboard. Winning hours gives the server a plan, so any further spin in that window pays tokens instead: Premium can never stack on itself. A rolling weekly cap keeps it fair, and nothing is consumed when a spin is refused.
Straight answers.
Is the free plan actually free?
Yes. It carries unlimited tickets, the per-server AI, a panel you can fully restyle, one AI FAQ channel, transcripts, all 37 languages and the web dashboard. It does not expire and it never asks for a card.
Does it work with Ticket Tool?
Yes. /ticket connect points our AI at the tickets your current bot already opens, on every plan. You keep your panels and your close button, and we add the answering.
What can the AI actually read?
Facts your staff type, links you paste, and files you attach, up to 10 a message. When an answer depends on it, it can also find a channel and search its history, forum posts included, always from the asking member's own view, so it never shows anyone a channel they could not already see.
When does a human get involved?
When the AI cannot settle it, or the decision belongs to staff. It hands over with a short summary and one of four priorities, set by what waiting would cost and not by how upset someone sounds, and pings the one staff role you chose. It may not escalate on first frustration or before it has looked for an answer.
Does it learn from my tickets on its own?
No, and that is deliberate. Teaching is something a staff member does: a fact, a link, a file, or one closed ticket where a person corrected the AI. A confused member cannot teach your bot something wrong by accident.
Which AI model does it run on?
Claude Haiku 4.5 by default. Any plan can switch to another Claude model with /ai model, which uses your tokens faster. On Pro you can connect your own AI instead (GPT, Claude, Gemini and more), and its replies never count against your plan.
Can I change how the panel looks?
Yes, on every plan: two styles, your colour, logo and banner, and buttons or a dropdown for the categories. Free keeps a small "Powered by" footer. Paid plans drop it and can give the bot your own name and avatar in your server.
What happens to a closed ticket?
A full transcript is saved and linked at aiticketbot.com/transcripts. Free keeps 90 days of them, paid plans keep two years. A ticket channel is removed so the server stays tidy, and a ticket thread is archived and locked.
It's not just an AI, it's your AI.
Add it to your server and stop answering the same questions.
Free plan, no card. Your first panel starts 14 days of Premium, and nothing is lost when it ends.
Status
A public status page with 90 days of uptime history, refreshed every 30 seconds.
Open the status pageAI pipeline
Messages are processed by our own AI platform (Nexus) and Anthropic's model API, or by the AI provider a Pro server connects itself. We keep brain state on our infrastructure.
Read the privacy policyYour data
Remove the bot and everything tied to your server is purged within 48 hours. Export or delete it yourself, no email to anyone.
Open the dashboardBilling
14-day refund on your first subscription payment. At the token cap the AI pauses and tickets keep working.
Read the refund policyServer, die diesen Bot verwenden
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