Modmail

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개요

비교

Production‑ready ModMail bot: private tickets, staff relay, transcripts, cooldowns, blacklist, persistent UI – slash commands only.

ModMail – Professional Multi‑Server Ticket Bot

ModMail is a production-ready, open-source Discord bot that lets server members privately contact staff via tickets. Any server owner can invite and configure it independently.

✨ Key Features

Multi-server support – Independent settings per guild (roles, channels, cooldowns, auto-close)
Slash commands only – Modern interface with /modmail, /setup, and more
Two-way relay – Staff replies sync to user DMs; user replies sync back
Persistent UI – Buttons survive bot restarts
Transcript generation – HTML transcripts saved on close
Auto-close & cooldowns – Inactive tickets close automatically; anti-spam
Full logging – All ticket actions logged to a Discord channel
Global blacklist – Owner can block users or servers
Railway ready – Optimised with health checks and connection pooling

🔧 Commands

👤 User Commands

/modmail new [message] – Open a new ticket
Click the Open ModMail Ticket button (deployed via /setup panel)

👥 Staff Commands (inside a ticket channel)

/modmail close – Close the current ticket
/modmail claim – Claim the ticket
/modmail rename <name> – Rename the ticket channel
/modmail adduser <user> – Add a user to the ticket
/modmail removeuser <user> – Remove a user

⚙️ Admin Setup Commands

/setup category – Set category for ticket channels
/setup staffrole – Add/remove staff roles
/setup logs – Set logs channel
/setup transcripts – Set transcripts channel
/setup panel – Deploy ticket button panel
/setup cooldown <seconds> – Set cooldown between tickets
/setup autoclose <minutes> – Set auto-close timeout
/setup show – View current config
/setup reset – Reset all settings

👑 Owner Commands

/blacklist add user/guild <id> [reason]
/blacklist remove <id>
/blacklist list
/stats – Bot statistics

📦 Quick Setup

Invite the bot using the link below.
Run /setup category – provide a category ID (ticket channels go here).
Run /setup staffrole – add staff roles.
Run /setup logs – set channel for ticket logs.
Run /setup transcripts – set channel for transcripts.
Run /setup panel – set channel and deploy the ticket button.

Once done, users click the button to open a ticket. Staff see a private channel and can reply – messages automatically go to the user's DM.

🔒 Privacy & Security

Only user IDs, message content, and guild settings are stored (required for functionality).
Cooldowns, rate limiting, and blacklist prevent abuse.
Transcripts are generated only on ticket close and sent to your configured channel.
You can delete all data by resetting the guild configuration.