Ticketwave
103
The Next Wave of Support 🌊 Fast, powerful, and built for modern communities
Discord Ticket System
TicketWave
Support Smarter. Move Faster.
The complete support desk for Discord communities. Ticket panels, guided steps, linked game accounts, transcripts, logging, analytics and AI assistance — all from one bot.
< 5 min
Full Setup
12+
Ticket Actions
7
Account Integrations
Product Pillars
Three layers. One bot.
Everything your community needs to collect context, resolve tickets and understand your support — unified under a single bot.
🎫Support
- Custom ticket panels
- Categories & subcategories
- Ticket steps before creation
- Linked external accounts
- CAPTCHA spam protection
- Custom embeds & branding
⚙️Workflow
- 12+ ticket actions
- Normal, scheduled & requested close
- Ticket claiming & ownership
- Automatic staff routing
- DM reminders
- Staff-only threads
📊Insight
- Automatic transcripts
- Detailed ticket logging
- Response time tracking
- Staff performance metrics
- Category distribution
- Web dashboard
Integrations
Know who you're talking to. Before you reply.
Most ticket bots hand your staff a Discord username and nothing else. TicketWave lets members connect their real platform accounts during ticket creation — so the IDs your team actually needs are already in the ticket.
🚗FiveM / CFX
Cfx.re account and identifiers for roleplay support, refunds and player reports.
🎮Steam
Verified SteamID and profile link for game servers, whitelists and purchase support.
🧱Roblox
Username and profile attached to the ticket for moderation, groups and appeals.
📺Twitch
Channel identity for creator communities, sub perks and viewer support.
⚔️Battle.net
BattleTag verification for Blizzard clans, tournaments and guild recruitment.
🕹️Epic Games
Epic account details for Fortnite, UEFN and Epic-based communities.
⚙️GitHub
The verified account behind every bug report, license question or contribution.
More context, faster tickets
FiveM cities, Roblox groups, Steam communities, Twitch servers, script shops — same problem, one solution.
Features
Built for real support teams, not demo videos.
We don't try to be the bot with hundreds of confusing commands. We build the features your staff actually uses every day.
🏷️
Ticket Categories
Let users pick a category and subcategory. Every ticket routes to the right staff team automatically.
📝
Ticket Steps
Ask the important questions before staff start working. Required or optional, per category.
❌
Close Your Way
Close instantly with a reason, schedule a close for later, or ask the user to confirm first.
⏰
Ticket Reminders
Friendly DM reminders keep conversations moving without anyone following up manually.
📄
Transcripts
Every closed ticket archived and linked automatically. Searchable from the dashboard.
📜
Detailed Logging
See exactly what happened, when, and who did it — routed to the channels you choose.
📈
Analytics
Response times, ticket activity, staff performance and category distribution.
🛡️
CAPTCHA Security
Block spam and automated ticket abuse before a ticket is even created.
Meet LunAI
Your team's intelligent assistant.
LunAI works quietly in the background — prioritizing tickets, summarizing conversations and helping your staff stay focused on what matters most.
✨
Automatic Summary
As soon as a user explains their issue, LunAI writes a short summary and estimates the priority.
💬
Summarize Anytime
Need a fresh overview later? Generate an up-to-date summary whenever you want.
🎯
Smart Priority
Tone, keywords and history decide what your team should answer first.
Optional Upgrade
Want more? Premium unlocks these.
Every essential is in the free tier — including transcripts, logging and analytics. Premium adds room to grow.
Premium
Power-user features
LunAI — summaries, priorities, assistance
Unlimited Categories — no ceiling on routing
Unlimited Ticket Steps — ask everything you need
Advanced Analytics — full date ranges & trends
Full Branding — make it look like your server
Priority Routing — surface urgent tickets instantly
Bring Order To Your Community.
Context. Workflow. Insight.
One Bot. One Dashboard. Five Minutes.
Ratings & Reviews
5
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