Ticketwave

💻 Easy Setup

Getting started with TicketWave takes less than five minutes.

Our documentation walks you through every step. If you ever need help, join our support server anytime. We're always happy to help.

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⌛ Gather Information. Get Context. Save Time.

The best support starts with the right information.

Instead of asking the same questions over and over, TicketWave collects everything your team needs before they even reply.

🏷️ Ticket Categories

Let users choose the category, and even subcategories, of their request.

Route every ticket to the right staff team automatically and keep your support organized.

📝 Ticket Steps

Ask important questions before your staff starts working on a ticket.

🧷 Link Accounts

Let users connect external accounts so your staff immediately knows who they're talking to.

🎮 Running a Steam game server?

🚗 Managing a FiveM server?

⚙️ Working with GitHub?

The more context your team has, the faster tickets get resolved.

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🔨 Ticket Actions

TicketWave includes 12+ powerful ticket actions, giving your staff the right tool for every situation.

❌ Close Tickets Your Way

Closing a ticket isn't always as simple as pressing a button.

Choose the workflow that fits the conversation.

Normal Close
Close the ticket instantly with an optional closing reason.

Scheduled Close
Schedule a ticket to close later, giving the user time to reply before it's archived.

Request Close
Ask the user whether the issue has been resolved before closing the ticket. They can confirm, decline and leave additional feedback.

⏰ Ticket Reminders

Tickets can easily be forgotten.

Send friendly reminder messages directly to users via DM and keep conversations moving without manually following up.

And that's only the beginning. Explore many more ticket actions designed to make support easier.

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🗄️ Ticket Transcripts & Logging

Need to review an old conversation or see exactly what happened?

TicketWave keeps detailed transcripts and logs, making it easy to look back whenever you need.

📝 Ticket Transcript

📜 Ticket Logging

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📊 Analytics

Great support starts with good insights.

Track response times, ticket activity, staff performance, and more to understand how your support works and discover where you can improve.

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🛡️ Security

Protect your support system before tickets are even created.

TicketWave includes a built-in CAPTCHA system to help prevent spam and automated ticket abuse.

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🤖 Meet LunAI

Meet your team's intelligent support assistant.

LunAI works quietly in the background by prioritizing tickets, summarizing conversations, and helping your staff stay focused on what matters most.

✨ Automatic Ticket Summary

As soon as a user explains their issue, LunAI generates a short summary and estimates the ticket priority.

💬 Summarize Anytime

Need a fresh overview later? Generate an up-to-date summary whenever you want, even inside a private thread.

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⚖️ Why TicketWave?

We don't try to be the bot with hundreds of confusing commands.

Instead, we focus on building the features your support team actually uses every day.

Simple enough for small communities. Powerful enough for large communities.

Whether you're supporting 100 members or 1,000,000, TicketWave grows with your community.

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📩 Ready to Upgrade Your Support?

There's much more to discover.

Invite TicketWave today for free and experience a faster, cleaner, and more modern way to manage support.

🌊 TicketWave - Support Smarter. Move Faster.