A bot built in Java with D4J for handling tickets for projects and products inside of Discord.
Simply invite TicketBird to your server, run the setup command
=ticketbird setup to create needed categories and channels.
Add aa "project" with
=project add <name> <prefix> for tickets to reference.
You don't even need to use commands to open a ticket, just send a message in the
support-request channel (default channel name can be changed).
Add a "staff" member to ticketbird with
=ticketbird staff add <username>. Their responses in a ticket will move it to the "responded" category.
Place a ticket on hold with
=hold until a staff member can assist with the issue
Close a ticket manually with
Tickets are auto closed after 1 week (7 days) of inactivity. Tickets placed on hold will not be auto closed.
TicketBird is in active development! Find an issue or want to request a new feature? Join the support server! You can even use TicketBird there!
This bot is a work in progress. Please be patient while I fix any issues.
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